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Product related questions

Why black or melanin-rich skin?

Research into the skin issues and skin conditions of black people has historically been limited. And on top of that, black representation and input into the production of cosmetic products has been limited. Without a seat at the table or sufficient studies to understand how black skin might be different, black people and other ethnic groups have been forced to use commercial products developed based on the general needs, presumably, of other groups of people.

Some research shows that black, melanin-rich skin does have some differentiating characteristics. For example, black skin can be more prone to being dry. Something people refer to as ashiness. This is due to the fact that black skin has been found to have low water content thus less hydrated than other skin types. On top of this, black skin was found to contain the lowest level of ceramides. Ceramides are fats and lipids which protect the skin by acting as a barrier that enables retention of the water already contained in the skin while keeping our harmful germs or substances.

So, DABA exists to fill this gap by making targeted products.

(Source)

Will the product be gentle on my skin?

Natural and pH levels:

Body lotion: 98% natural, pH level: 5.41

Body wash: 65% natural, pH level: 5.75

Where are the products made?

We are a proudly British company. Our ingredients and packaging are sourced from different parts of the world. Our formulas are developed and tested in British labs. And our bottles are filled in England.

I've got skincare allergies to some ingredients, are your products suitable for me?

We strongly advise you read through our ingredients list on this page dedicated to ingredients.

Our products contain fragrances. We have listed the essential oils and fragrance components that might cause reactions.

If you have a specific skin care allergy and struggle finding a product that works for you, we would like to hear from you. Shoot us an email: info@getdaba.com

Shipping and Delivery

How long will it take to get my order?

Orders placed before 12 pm (GMT+1) Mon - Fri are dispatched the same day.  Orders placed after this time are dispatched on the next working day. All deliveries are tracked.

🇬🇧 U.K. Delivery

  • Standard - Delivered within 48-hours after dispatch
  • Next Working Day - Delivered within 24 hours after dispatch

Why is there no free delivery?

We would love to offer you free delivery, and we eventually will. For now, as a growing brand, we prefer to offer you the most efficient delivery experience possible at a reasonable price.

Can I change my shipping address after I've placed my order?

Yes, before the order is dispatched, you can change the delivery address through the tracking link shared in your order confirmation email. Unfortunately, once the order has been shipped we cannot change the address.

I have an issue with my order, what do I do?

You can notify us of the issue via the aftercare link sent to you in your order confirmation and shipment emails.

You can also send us an email directly via support@getdaba.com

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